At Filestrans.net, we believe sending a file should be the easiest part of your day — not the hardest.
We've all been there: you've just finished a project, a photo shoot, a video edit, a design draft, or a critical business document. It's beautiful. It's important. It needs to get to someone right now. And then… "File too large to attach."
That's the moment Filestrans was built for.
Standard email inboxes choke on anything over 25 MB. Cloud folders are great — until you have to explain them to someone who just wants a download link.
Filestrans.net is the middle ground you've been looking for. We let you send large attachments — videos, photo sets, design files, archives, presentations, datasets, legal documents — quickly, securely, and without forcing anyone to sign up for anything.
You upload. We deliver. They download. Done.
Send files of virtually any size — from a few hundred megabytes to several gigabytes and beyond. No compression games, no broken links, no "try splitting it into parts."
Every transfer gets its own clean, secure download link. Share it by email, chat, or however you like. Recipients just click and download — no account, no app, no friction.
Your files are protected in transit with end-to-end encryption. We use password protection for sensitive content, and expiring links so nothing lingers online longer than you want it to. Your data is stored securely and never sold, never used to train AI, and never handed over without a legal reason.
We're based in Milan, Italy, and we serve clients, creatives, freelancers, agencies, law firms, studios, developers, and businesses across Europe and beyond. We're GDPR-compliant by design — not as an afterthought.
Multi-seat accounts, branded transfers, priority support, and professional plans designed for agencies, studios, and companies that send large files every single day.
Photographers, videographers, designers, musicians, architects — we built Filestrans with you in mind. Send RAW files, 4K footage, print-ready PDFs, audio stems, and entire project folders without watching a progress bar for an hour.
Legal documents, financial reports, HR files, client deliverables — send them with the confidence that comes from encryption, access control, and a provider that takes compliance seriously.
✅ No registration required to receive a file.
✅ No size anxiety — send what you actually need to send.
✅ No data mining — your content is yours, always.
✅ No AI training on your files. Ever.
✅ No selling your data. Not now, not ever.
✅ No nonsense. Clean interface, fast transfers, clear pricing.
We're not trying to be the biggest file transfer service on the internet. We're trying to be the one you actually trust.
That means:
Transparency in how we handle your data.
Security that meets real-world standards.
Simplicity that respects your time.
Support from real humans when you need it.
Whether you're sending a single contract or a terabyte of raw footage, Filestrans.net is here to make it effortless.
Stop fighting with attachments. Start transferring the way it should work.
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? [Contact us]
Filestrans.net
Via Inganni 34
20147 Milan, Italy
? www.filestrans.net
✉️ info@filestrans.net
Last update: October 14, 2026
These Terms of Service apply to users whose usual residence is outside the United States of America, unless otherwise indicated. If your usual residence is in the United States of America, a separate version of these Terms applies.
We have deep roots in the creative and professional community and respect the people who bring creativity to life — your voices, your stories, your work.
Legal terms can be long to navigate, so we've explained the most important bits here:
With Filestrans.net...
You own your content. Always.
Your content isn't used to train AI.
Your content isn't sold to anyone.
Your content is secure.
Please read carefully: These Terms of Service (these "Terms") constitute a legally binding agreement between you ("you" or "your") and Filestrans.net ("Filestrans," "we," "us," or "our"). These Terms govern your access and use of our websites where these Terms are posted (the "Sites"), our mobile applications (the "Apps"), and our related content, products, and services (collectively, and together with the Sites and the Apps, the "Service").
THESE TERMS CONTAIN VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, DISCLAIMERS OF WARRANTIES, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. THESE TERMS ALSO CONTAIN PROVISIONS REGARDING THE AUTOMATIC RENEWING OF YOUR SUBSCRIPTION. THESE TERMS REQUIRE THE USE OF ARBITRATION TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. PLEASE READ THEM CAREFULLY.
THESE TERMS CONTAIN A BINDING, INDIVIDUAL ARBITRATION REQUIREMENT AND CLASS-ACTION WAIVER, WHICH MEANS YOU AND FILESTRANS AGREE TO RESOLVE MOST DISPUTES IN BINDING, INDIVIDUAL ARBITRATION AND NOT BY MEANS OF A CLASS ARBITRATION, A CLASS ACTION, ANY OTHER KIND OF REPRESENTATIVE PROCEEDING, OR A JURY TRIAL (SEE SECTION 16 (DISPUTE RESOLUTION; BINDING INDIVIDUAL ARBITRATION)). YOU MAY OPT OUT OF THE ARBITRATION REQUIREMENT WITHIN 30 DAYS OF ACCEPTING THESE TERMS; INSTRUCTIONS FOR OPTING OUT ARE IN SECTION 16 (DISPUTE RESOLUTION; BINDING INDIVIDUAL ARBITRATION) BELOW.
By downloading, installing or using the Service in any manner, you agree to these Terms and you agree to comply with and be bound by any applicable guidelines, policies and additional terms — which form part of these Terms — as made available to you on one or more of the Sites, as well as by any specific, supplemental or third-party licenses, terms, or policies when using the Service. IF YOU DO NOT AGREE TO ALL TERMS AND CONDITIONS IN THESE TERMS, DO NOT ACCESS AND IMMEDIATELY STOP USING THE SERVICE, CANCEL ANY ACCOUNT, AND IMMEDIATELY UNINSTALL AND DELETE ANY COPIES OF ANY APPS OR SOFTWARE INCLUDED IN THE SERVICE IN YOUR POSSESSION.
These Terms were originally drafted in English. If there is any conflict between the English-language version of these Terms and a version translated into another language, the English-language version will prevail.
Our Privacy & Cookie Policy provides information about the processing of personal data in connection with the Service, including how data is collected, for which purposes it is processed, and for how long it is retained. To the extent that we process personal data on your behalf as a data processor under applicable privacy laws, the Data Processing Agreement applies and is incorporated by reference into these Terms.
Data Controller: Filestrans.net, with registered office at Via Inganni 34, 20147 Milan, Italy, is the data controller responsible for the processing of personal data in connection with the Service, in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the Italian Personal Data Protection Code (D.Lgs. 196/2003, as amended by D.Lgs. 101/2018).
You can contact us via our Help Center. If we have to contact or notify you, we will do so by using the contact or account information you provided to us or via notification within the Service or other reasonable method. Our registered office is located at:
Filestrans.net
Via Inganni 34
20147 Milan
Italy
We may update these Terms from time to time, in our sole discretion (for example, when we remove or release new features, technologies, or services, to comply with legal, regulatory, or contractual requirements, or in response to exceptional or unforeseen circumstances). In such cases, we will take reasonable measures to inform you, in accordance with the significance of the changes performed, for example, by revising the date at the top of the updated Terms, via email or as a pop-up or push notification within the Service. It is your responsibility to review the Terms regularly, and to check the Service for updates to these Terms regularly. Unless otherwise noted, the updated Terms will be effective as of the time at which we post the updated Terms in the Service. By continuing to access or use our Service after updates become effective, you agree to be bound by the updated Terms. If you do not agree to the updated Terms, you must immediately stop using our Service, uninstall and delete any copies of any Apps or software included in the Service in your possession, and cancel your subscription and any account.
We have no obligation to provide updates, upgrades, or future versions of the Service. We may update, change, suspend or discontinue the Service (or any part, content or feature) or Subscription Plan (as defined below) at any time, without notice and without liability to you or anyone else (for example, to offer or test new or different features, technologies, or services, to repair, improve or further develop the Service, to comply with legal, regulatory or contractual requirements, or in response to exceptional or unforeseen circumstances). Such changes, updates, suspensions, discontinuations may also result in adjustment to the applicable Subscription Fee (as defined below), including price increases, which will be effective upon the renewal of your Subscription Plan. Some services and features may not be available in all countries, in all languages, or in all operating systems.
THE SERVICE IS NOT AVAILABLE TO INDIVIDUALS UNDER THE AGE OF 16. If you are an individual over the age of 16 but under the legal age of majority in your state of residence, your parent or guardian must review and agree to be bound by these Terms on your behalf and must supervise your use of the Service. YOU MAY NOT ACCESS OR USE THE SERVICE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT OF LEGAL AGE TO FORM A BINDING CONTRACT WITH US OR YOUR PARENT OR LEGAL GUARDIAN HAS NOT AGREED TO THESE TERMS AND YOUR USE OF OR ACCESS TO THE SERVICE, OR (C) ARE PROHIBITED BY APPLICABLE LAW FROM ACCESSING OR USING THE SERVICE.
If you are using the Service, opening an account, or accepting these Terms on behalf of a legal entity: (a) you agree to these Terms on behalf of yourself and such legal entity, (b) you represent and warrant that you are authorized to agree to these Terms on such entity's behalf and to bind such entity to these Terms, and (c) all references to "you" throughout these Terms other than this sentence will mean such legal entity.
You agree to comply with all applicable trade, economic sanctions, and export control laws, including those of the United States, the European Union, the United Kingdom, and any other relevant jurisdictions ("Export Laws"), in connection with your access to and use of the Service. You may not access, use, export, re-export, transfer, or otherwise make available the Service, directly or indirectly: (a) into any country or territory subject to comprehensive trade sanctions or embargoes under applicable Export Laws, or (b) to any individual, entity, or organization listed on any applicable restricted party list maintained by relevant authorities. You state that: (i) you are not located in, organized under the laws of, or ordinarily resident in any country or territory that is the subject of comprehensive sanctions or embargoes under applicable Export Laws; (ii) you are not an individual or entity that appears on any applicable sanctions or restricted parties lists maintained by competent government authorities; and (iii) you will not use the Service for any purposes prohibited by Export Laws and in any manner that would cause any party to be in violation of applicable Export Laws. We reserve the right to suspend or terminate your Subscription Plan or your access to the Service in accordance with Section 14, if we determine that such an action is required to comply with applicable Export Laws.
Although these Terms apply regardless of whether you create or use an account, the use of certain features of the Service may require you to have an account. In such cases, these Terms also govern your account. You must provide only true, current and accurate information when you create your account or provide us with the required information and meet the eligibility requirements under these Terms and Pricing. You agree to update your registration information to keep it accurate and current. We may ask you to confirm your registration information (such as your email address) to continue using the Service. If you choose not to do so, your access to the Service may be restricted or terminated. When you choose a username or otherwise create a nickname, you agree not to use any name that is unlawful, fraudulent, deceptive, harmful, defamatory, inaccurate, abusive, offensive, threatening, hateful, violent, harassing, discriminatory or racist, or any name that infringes or violates another person's rights (including, but not limited to, intellectual property rights, and rights of privacy and publicity). You agree not to impersonate any person or misrepresent your identity or affiliation with any person. You further agree not to purchase, sell, rent, or give away your account, or share your registration information. To the maximum extent permitted under applicable law, you are responsible for anything that happens through your account and all uses of your registration information, including, but not limited to, purchases, whether or not authorized by you.
In the event you become aware of or reasonably suspect any breach of security, including any loss, theft, or unauthorized disclosure, of your registration information, you must immediately notify us and modify your registration information. You are responsible for maintaining the security of your account and the confidentiality of your registration information. If required, you must use a strong password for your account that is unique to the Service and not used by you in any other service.
If your Subscription Plan permits it, you may enable more than one individual user to access and use the Service ("Authorized Users") under your account ("Multi-Seat Account") during the Subscription Period (as defined below), subject to the number of seats and other conditions as specified in Pricing or in the order form through which you purchased your Subscription Plan ("Order Form"). Each seat on a Multi-Seat Account may only be used by one Authorized User. Subject to the terms of the applicable Subscription Plan, a Multi-Seat Account may allow you to, or require that you, enable one or more administrators ("Account Administrators") to manage, access, and use the account and any associated Content (as defined below), and to enable or remove Authorized Users. We may provide you with instructions on how to enable access to the Multi-Seat Account by the Authorized Users, which may include, without limitation, the provision of a private link to access our account creation portal for the Service. If you purchase a Subscription Plan for a Multi-Seat Account as a legal entity in connection with your business, you may assign seats to your employees or those of your affiliates, who will be considered your Authorized Users. In this case, seats on your Multi-Seat Account may only be used for activities related to your business or that of your affiliates. If an employee leaves your or your affiliate's organization, you must notify us with the account details associated with the relevant seat, and we will then disable that seat. Once disabled, it may be reassigned to a new employee, provided that the new Authorized User completes the onboarding process and a new account is created. Any subscriptions acquired by Authorized Users outside the onboarding method we provide will not be considered part of your Multi-Seat Account and may incur separate billing. You agree that we are not responsible for the use of your Multi-Seat Account or the Service by your Authorized Users, and you are responsible for ensuring that they comply with the Terms. You are also solely responsible for implementing any measures you deem reasonably necessary to safeguard your proprietary or confidential information. We may monitor and enforce Subscription Plan limitations and restrictions, including, but not limited to, the right to charge for overages.
We will consider your account as inactive if you have not accessed your account for 12 months and you do not have an active paid Subscription Plan. You are responsible for keeping your account active. We may delete or close your account if it becomes inactive.
If you use or access the Service with any mobile phone, tablet, laptop, desktop computer or other device not owned by you, you must have the device owner's permission to do so. You will be responsible for complying with these Terms, whether or not you own the device.
Subject to your compliance with these Terms and your payment of any applicable Subscription Fee, we hereby grant you, for the purposes specified in the terms of your Subscription Plan, a limited, revocable, non-transferable, non-sublicensable, non-exclusive license to use the Service and to download and install a copy of the applicable App provided to you by us or on our behalf on a permitted device that you own or control. Except as expressly permitted by these Terms and the terms applicable to the mobile application store where we make the applicable App available (each, an "App Marketplace"), you cannot: (a) rent, lease, lend, sell, distribute, sublicense, or otherwise transfer or make available the Service; or (b) copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, alter, mimic, adapt, translate, or create derivative works of the Service, any updates, content or any part thereof (except as and only to the extent any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open source components included with the Service).
This section applies to you only if you purchase a Subscription Plan. We will make reasonable efforts to provide the Service during the Subscription Period. In any event, we do not guarantee the availability of the Service. You agree that the Service may be disrupted, unavailable, or inoperable, including due to (a) unforeseeable circumstances, or foreseeable circumstances that despite our reasonable measures to prevent are not within our ability to fully prevent (including, but not limited to, widespread internet disruptions, interruption of services by our service providers that was not caused by us, and malicious third-party acts), (b) emergency security measures, or (c) planned downtime (in this case, we will use reasonable efforts to inform you, for example, with a notice within the Service). We are not responsible for any disruption or loss that you may suffer as a result of any unavailability of the Service in accordance with this section.
We may offer optional access to features on a free, trial, beta, or early access basis ("Trials and Betas") and we may perform other product validation techniques. Use of Trials and Betas is permitted only for your internal evaluation during the period set out in the Trials and Betas offer, as applicable. You acknowledge that Trials and Betas may be inoperable, incomplete or include features that are not released outside of Trials and Betas. We offer no warranty, indemnity, or support for Trials and Betas and any product validation techniques we may perform. We may, at our sole discretion, terminate your use of Trials and Betas or discontinue any Trial and Betas at any time for any reason.
The Service provides features that may allow you to upload, store, receive, create, modify, share, or publish textual, visual, audio or other content or files (collectively, the "Content").
We do not claim any ownership rights to the Content. You or your licensors own and retain all right, title, and interest, including all intellectual property rights, in and to the Content.
In order to allow us to operate, provide you with, and improve the Service and our technologies, we must obtain from you certain rights related to Content that is covered by intellectual property rights. You hereby grant us a royalty-free license to use your Content for the purposes of operating, developing, and improving the Service, all in accordance with our Privacy & Cookie Policy.
You hereby grant other users a license to access, view, and use your Content, as enabled by one or more features of the Service.
You are solely responsible for your Content, including, but not limited to, for how others interact with or use your Content, for determining how and with whom it is shared or published, and for regularly backing it up. You state that all your Content complies with these Terms and any applicable law, and that you have all the rights and authorizations necessary to grant the licenses in these Terms and to upload, store, receive, create, modify, share, publish or sell the Content on or through the Service. Some features may allow you to restrict access to your Content with a password, and you are responsible for the confidentiality and your sharing of such passwords and password-protected Content. Your Content will be available to you to export or download depending on your Subscription Plan and only during the period specified under the terms of the applicable feature or your Subscription Plan, after which we have no obligation to maintain, and we may delete your Content from the Service. We may also delete your Content if your account is inactive in accordance with Section 4.4. This section does not affect Section 12.
We respond to notices of alleged infringement of third-party rights that comply with and satisfy the requirements set out by applicable law, and we may, where appropriate, remove or disable access to allegedly infringing Content. For instructions on how to submit a notice of infringement or file a counter-notice, please consult the notice and take down policy on our Sites.
You agree that you will not, and will not permit any person accessing the Service using your account or device to do any of the following:
a. Use the Service in any manner not permitted by these Terms;
b. Use the Service for any purposes prohibited by the terms of your Subscription Plan or applicable laws, or in any manner that violates or infringes upon the rights of others;
c. Import, submit, upload, publish, post, communicate, or transmit to others in any way whatsoever, any unlawful, fraudulent, deceptive, harmful, defamatory, inaccurate, abusive, offensive, threatening, hateful, violent, harassing, discriminatory or racist content; content containing explicit nudity, pornography, or sexually explicit material; graphic content depicting acts of cruelty, violence, assault, or harm towards humans or animals, including imagery of abuse, slaughter, or death; content promoting or facilitating illegal activities, such as drug use, terrorism, or human trafficking; content promoting or facilitating the sale or distribution of illegal or prohibited goods or services, including drugs, weapons, or similar items; content supporting terrorist organizations; content encouraging or promoting self-harm, suicide, or other harmful behaviors; misinformation; content that infringes or violates another person's rights (including, but not limited to, intellectual property rights, and rights of privacy and publicity); or content which otherwise violates our content guidelines or policies;
d. Copy (except as expressly permitted by these Terms) or modify the Service;
e. Frame, mirror, display or incorporate the Service or any portion into any other program, site, service or product;
f. Use the Service in a manner that interferes with, degrades, or disrupts the integrity or performance of any of our networks, technologies, products or services;
g. Use any data mining or similar automated or manual data extraction, gathering or scraping methods in connection with the Service;
h. Circumvent, bypass, defeat, modify, tamper, or disable any content protection system, digital rights management, security feature or functionality in the Service;
i. Use the Service to distribute unsolicited promotional or commercial content or other unwanted or mass solicitations or spam;
j. Misuse any reporting, flagging, complaint, dispute, or appeals process, including by making groundless or frivolous submissions; or
k. Allow or encourage others to do any of the foregoing.
We may use human and automated means to detect or receive reports of suspected violations of these Terms, our content guidelines or policies, and applicable law. We may investigate any suspected violations. During such investigation, we may temporarily block access to your Content, review or screen the Content, or suspend your access to all or part of the Service. Following our investigation, we may take one or more of the following actions at our discretion: (a) remove or permanently disable access to some or all of your Content, (b) suspend or terminate your account (if any) and your access to any portion or all of the Service in accordance with Section 14, and (c) disclose your Content, your registration information, or both to governmental or public authorities, law enforcement agencies, or third parties, where legally required or reasonably deemed necessary to comply with our legal obligations, protect our interests, or safeguard third parties. More information is available in our notice and takedown policy and content moderation policy published on our Sites.
One or more features of the Service may require a subscription plan ("Subscription Plan") which may automatically renew. The license period for the applicable Subscription Plan ("Subscription Period") may vary, for example, with weekly, monthly or annual terms as specified at checkout when you purchase your Subscription Plan or in your Order Form. Each Subscription Plan and any feature may have one or more eligibility requirements and authorized uses as set out in Pricing, in these Terms, or in the Service. Upon expiration of the Subscription Period, your Subscription Plan will automatically renew for recurring Subscription Periods of the same duration, unless the Subscription Plan is canceled or not renewed in accordance with these Terms. If you purchase a Subscription Plan other than through an Order Form, (a) you authorize us to charge the applicable Subscription Fee to your designated payment method for your initial Subscription Period and automatically upon each renewal with no further action required by you, and (b) you must keep your payment method up to date in your account settings or by contacting us via our Help Center.
If you purchase your Subscription Plan through one of the Sites, you can manage and cancel your subscription and any automatic renewals at any time from your account settings. If you purchase your Subscription Plan through an App, you can cancel your subscription and automatic renewals at any time in your account settings with the App Marketplace according to the policies of each App Marketplace. Uninstalling an App will not result in the cancellation of your subscription. If you purchase your Subscription Plan through an Order Form, you can cancel your subscription and any automatic renewals by providing written notice of termination to the contacts specified in your Order Form, at least one month before the end of the then-current Subscription Period. We may elect to not renew a Subscription Plan by providing notice to you before the end of the then-current Subscription Period. If you have begun a Subscription Period and you then decide to cancel your subscription during such period, you will not receive a refund for the fees you already paid for such Subscription Period, and you will continue to be able to use the Service for which you subscribed until the end of such Subscription Period. The expiration of the Subscription Plan due to any non-renewal will be effective as of the end of the then-current Subscription Period. Unused add-ons, features, seats, or any other items of your Subscription Plan will not be reimbursed and do not rollover to any subsequent Subscription Period or renewal term, if applicable. You can downgrade your Subscription Plan or reduce your add-ons, features, or seats in your account, but such downgrades will not become effective until the end of your current Subscription Period, and you will not receive a refund or credit for such downgrade or reductions. Downgrading your Subscription Plan may cause loss of features, seats, data, or functionality of the Service available to you, and we will not be responsible for any such loss.
You agree to pay all fees, including the then-current subscription fee applicable to your Subscription Plan ("Subscription Fee"), and any applicable taxes for the use of the Service in the manner, currency, and on the dates specified at checkout when you purchase your Subscription Plan or in your Order Form with us, if applicable, and upon the renewal of your Subscription Plan. If you have a Multi-Seat Account, you agree that you will be charged for each seat that is enabled in your account at the price per seat shown at checkout when you purchase your Subscription Plan or in your Order Form. If additional seats are added to your Multi-Seat Account after your Subscription Period has started, you will be charged a pro-rated amount based on the remaining days of the then-current Subscription Period and, on the following Subscription Period, such additional seats will be charged in full. If seats are removed from your Multi-Seat Account after your Subscription Period has started, you will not receive any refunds for the then-current Subscription Period, but no charges will apply for the removed seats in the following Subscription Period. You further agree that we may charge a fee for each Digital Purchase (as defined below), subject to any additional rules or terms governing Paid Transfers (as defined below).
We may update or change our fees (including, but not limited to, any Subscription Fee) and payment terms at any time at our sole discretion. Changes to fees will not apply retroactively and changes to Subscription Fee will become effective upon the renewal of your Subscription Plan. We may offer and discontinue free trials, promotional subscription fees, or other offers at any time at our sole discretion, including on the basis of automated decision-making. Upon expiration of such offers, you will be charged the applicable Subscription Fee (if any).
All fees are exclusive of taxes, unless otherwise specified by us. We will charge any applicable taxes in connection with the Service or any fees under these Terms as required by law. You may not withhold any taxes or charges or set off any amounts due to us. We reserve the right to withhold the payment of any amounts owed to you under these Terms and dispose of them as required by law, in each case as determined by us, or to seek later payment from you of any amounts on taxes uncollected and unremitted.
If we do not receive your payment of the applicable Subscription Fee or other fees, we may, at our discretion, take one or more of the following actions: (a) revoke any credit terms or other payment accommodation which might have been previously afforded to you, (b) accelerate your entire account balance, (c) suspend or terminate your access to your account and to any portion or all of the Service in accordance with Section 14, or (d) downgrade your Subscription Plan and charge you the Subscription Fee applicable to the downgraded Subscription Plan (if any), without any responsibility for any loss of features, data, or functionality of the Service caused by such downgrading. If your payment of outstanding Subscription Fee or other fees fails as a result of insufficient funds in or other issues with your designated payment method, we may seek to recover the outstanding amount by, at our discretion, continuing to attempt to charge the outstanding amount to the same designated payment method, or dividing the outstanding amount into one or more smaller amounts and charging such smaller amounts to the same designated payment method, in which case we will use reasonable efforts to notify you.
Except as otherwise expressly stated in these Terms, all fees and taxes are non-refundable.
Payments with credit cards may be subject to an additional processing fee as specified in Pricing or at checkout.
We or our licensors retain and exclusively own all rights, title and interest in and to the Service and its content, including all intellectual proprietary rights, whether registered or not, which include, but are not limited to, copyrights, patents, patent disclosures and inventions (whether patentable or not), trademarks, service marks, trade secrets, know-how and other confidential information, trade dress, trade names, logos, corporate names and domain names, together with all of the goodwill associated therewith, derivative works and all other rights in and to the Service. We reserve all rights not expressly granted to you under these Terms.
If you provide feedback, comments or suggestions for improvements related to the Service ("Feedback"), you state that you (a) have the right to disclose the Feedback, (b) the Feedback does not violate third-party rights, and (c) the Feedback does not contain the confidential or proprietary information of any third party. You (i) acknowledge that we may have something similar to the Feedback already under consideration or in development, and (ii) assign to us your entire right, title, and interest (including any intellectual property rights) in and to Feedback. To the extent that any right, title, or interest cannot be assigned under applicable law, you hereby grant us an irrevocable, exclusive, royalty-free, perpetual, worldwide license to use, modify, prepare derivative works from, publish, distribute and sublicense the Feedback without any compensation, and waive any right, title or interest and consent to any action by us, our service providers, successors, and assigns that would violate such right, title, or interest in the absence of such consent. You agree to execute any documents necessary to effect the assignment, waivers, or consents described in this section.
Sweepstakes, contests, raffles, surveys, games, or similar promotions that you enter on the Service or in connection with the Service (each, a "Promotion") may be subject to official rules or conditions that are supplemental to these Terms, and which may provide eligibility requirements, entry instructions, deadlines, prize information and restrictions. If you wish to participate in a Promotion, please refer to the applicable official rules or conditions. If a Promotion's official rules or conditions conflict with these Terms, the provisions contained in the official rules or conditions govern and control the relevant Promotion.
The Service may display, include or make available content and information from third parties, including Content (collectively, "Third-Party Materials"). The Service may also enable access to Digital Purchases, third-party services, software, and websites (collectively, "Third-Party Services") or provide links to certain Third-Party Services or Third-Party Materials. You understand that by using the Service, you may encounter content, including Third-Party Services and Third-Party Materials, that may be deemed inaccurate, offensive, indecent, or objectionable, which content may or may not be identified as having explicit language, and that the results of any search may automatically and unintentionally generate links or references to objectionable material. By using the Service, you further acknowledge and agree that we are not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, merchantability, fitness for a particular purpose or any other aspect of such Third-Party Services or Third-Party Materials. We do not warrant or endorse and do not assume and will not have any responsibility for any Third-Party Services or Third-Party Materials. Such Third-Party Services and Third-Party Materials are provided solely as a convenience to you. You agree to use the Service and any Third-Party Services or Third-Party Materials at your sole risk. In addition, Third-Party Services and Third-Party Materials that may be accessed from, displayed on or linked from your device may not be available in all languages, in all countries, or in all operating systems. We make no representations that such Third-Party Services and Third-Party Materials are appropriate or available in any particular location. We do not endorse any Third-Party Services or Third-Party Materials, regardless of any advertising of such services or materials on the Service. To the extent you choose to access or use such Third-Party Services or Third-Party Materials, you do so at your own initiative and are responsible for compliance with any applicable laws. We, and our providers and licensors, reserve the right to change, suspend, remove, limit, or disable access to any Third-Party Services or Third-Party Materials at any time without notice. We will not be liable for the limitation, removal of, or disabling of access to any such services or materials. You acknowledge and agree to comply with applicable third-party terms, conditions, and policies related to the use of the Service, Third-Party Services and Third-Party Materials. This section does not affect Section 12.
The Service may contain advertisements. In consideration for your access and use of the Service, you agree that we, our affiliates, and our third-party partners may place advertising on the Service.
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE (EXPRESSLY INCLUDING ALL CONTENT AND FEATURES MADE AVAILABLE VIA THE SERVICE), IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE SERVICE, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF COURSE OF DEALING, OF TRADE USAGE OR PRACTICE, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND OF NON-INFRINGEMENT. WE DO NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE SERVICE, THAT THE FUNCTIONS CONTAINED IN, OR SERVICES PERFORMED OR PROVIDED BY, THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE SERVICE WILL BE CONSTANTLY AVAILABLE, UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT ERRORS OR DEFECTS IN THE SERVICE WILL BE CORRECTED, OR THAT THE SERVICE IS FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US OR OUR AUTHORIZED REPRESENTATIVES WILL CREATE A WARRANTY. SHOULD THE SERVICE PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION, AND YOU ARE SOLELY RESPONSIBLE FOR ANY LOSS OR CORRUPTION OF DATA THAT RESULTS FROM THE USE OF AND ACCESS TO THE SERVICE. SOME JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, WE (AND OUR AFFILIATES, PARENT COMPANIES, OFFICERS, AGENTS, EMPLOYEES, PARTNERS, LICENSORS, CONTRACTORS, PERMITTED SUCCESSORS AND PERMITTED ASSIGNS) WILL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, MORAL, EXEMPLARY, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICE, OR ANY CONTENT, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE), OR WHETHER SUCH DAMAGE WAS FORESEEABLE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE. IN NO EVENT SHALL OUR (AND OUR AFFILIATES, PARENT COMPANIES, OFFICERS, AGENTS, EMPLOYEES, PARTNERS, LICENSORS, CONTRACTORS, PERMITTED SUCCESSORS AND PERMITTED ASSIGNS') TOTAL LIABILITY TO YOU FOR ALL DAMAGES (OTHER THAN AS MAY BE REQUIRED BY APPLICABLE LAW) EXCEED THE GREATER OF THE AMOUNTS YOU HAVE PAID TO US IN THE 12-MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY OR ONE HUNDRED U.S. DOLLARS (USD 100). THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND US. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF CERTAIN TYPES OF DAMAGES IN WHICH CASE SOME OF THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU. THE ABOVE LIMITATIONS OR EXCLUSIONS DO NOT AFFECT YOUR STATUTORY CONSUMER RIGHTS IN YOUR APPLICABLE JURISDICTION.
You will defend, indemnify and hold us, our affiliates, our and our affiliates' directors, officers, agents, employees, partners, licensors, contractors, permitted successors and permitted assigns (each of the foregoing, an "Indemnitee") harmless from all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including, but not limited to, professional fees and reasonable attorneys' fees incurred by one or more Indemnitees, to the extent directly or indirectly arising out of or resulting from one or more of the following: (a) your or your Authorized Users access to or use of the Service; (b) your or your Authorized Users' Feedback; (c) any breach of these Terms by you, your Authorized Users, or any person accessing the Service using your account or device; (d) your or your Authorized Users' violation, misappropriation, or infringement of any rights of another (including intellectual property rights or privacy rights); (e) your or your Authorized Users' violation of any applicable law or regulation; (f) any and all claims for property damage, personal injury or bodily injury or death, to the extent caused by your or your Authorized Users' breach of these Terms; or (g) your or your Authorized Users' conduct in connection with the Service. You will promptly notify us of any third-party claims subject to indemnification. You agree that we will have the right to control the defense, negotiation, and settlement of any claim subject to indemnification by you and that you will fully cooperate with us in the defense, negotiation, or settlement of any such claim, and that we will have the right to select counsel handling such defense, negotiation or settlement in our sole discretion. This section does not affect any other indemnities set out in a separate written agreement between you and us or the other Indemnitees.
We may suspend without prior notice your access or your account (if any) and any portion or all of the Service for any reason, including if, in our sole judgment, we determine: (a) there is a threat or attack on any of our services or systems, or any data stored thereon; (b) your use of the Service disrupts or poses a security risk to us or any of our customers or vendors; (c) you are using the Service for purposes of engaging in, or your account is being used to engage in, fraudulent or illegal activities; (d) our provision of the Service to you is prohibited by applicable law; (e) you fail to comply with one or more provisions of these Terms, or we suspect that you are in violation of, or reasonably likely to be in violation of, one or more provisions of these Terms; or (f) any of our licensors or vendors restricts, suspends, or terminates our access to one or more Third-Party Service or Third-Party Materials that are required for the provision of or access to the Service. We will not be liable to you or any third party for any such suspension. This section does not affect your payment obligations under Section 8.3.
These Terms are effective until you perform each of the following: (a) stop using the Service, (b) uninstall and delete any copies of any Apps or software included in the Service in your possession, (c) cancel all active Subscription Plans in accordance with these Terms, and (d) cancel your account, if you have one. Your termination of these Terms or cancellation of your account does not relieve you from your payment of any outstanding Subscription Fee or other fees.
We may terminate these Terms or your right to access or use the Service at any time (a) for any reason by providing you with prior notice, and (b) without notice where we reasonably consider that you have failed to comply with these Terms or applicable law, or we are unable to continue to provide the Service, including due to technical or business reasons.
Upon expiration, termination, or cancellation of these Terms for any reason, (a) you must stop using the Service and uninstall and delete all copies of any Apps or software included with the Service in your possession, and (b) all rights granted to you under these Terms, including all licenses, will immediately terminate. The provisions of these Terms that are by their nature intended to survive termination or expiration of these Terms will so survive.
These Terms, and any dispute, claim (including non-contractual disputes or claims), or matters arising out of or in connection with these Terms will be governed by, and construed in accordance with, the laws of Italy, excluding any conflict-of-laws rule or principle that might refer the governance or the construction of these Terms to the law of any other jurisdiction.
If a dispute, claim or matter arising out of or in connection with these Terms is not subject to arbitration pursuant to Section 16, you agree that any claim or dispute you may have against us must be resolved exclusively by the courts of Milan, Italy, and you agree to submit to the exclusive personal jurisdiction of the courts located within Milan, Italy (and, for the avoidance of doubt, to exclude the jurisdiction of any other court) for the purpose of litigating all such claims or disputes. Nothing in this section affects your rights as a consumer to bring proceedings in the courts of your country of residence, where mandatory consumer protection laws apply.
PLEASE READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES YOU AND FILESTRANS TO ARBITRATE CERTAIN DISPUTES AND CLAIMS AND LIMITS THE MANNER IN WHICH YOU AND FILESTRANS CAN SEEK RELIEF FROM EACH OTHER. ARBITRATION PRECLUDES YOU AND FILESTRANS FROM SUING IN COURT OR HAVING A JURY TRIAL. YOU AND FILESTRANS AGREE THAT ARBITRATION WILL BE SOLELY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ARBITRATION, CLASS ACTION, OR ANY OTHER KIND OF REPRESENTATIVE PROCEEDING. FILESTRANS AND YOU ARE EACH WAIVING THE RIGHT TO TRIAL BY A JURY.
THE PARTIES ACKNOWLEDGE THAT THE TERMS IN THIS SECTION ARE INTENDED TO REDUCE THE FINANCIAL BURDENS ASSOCIATED WITH RESOLVING THEIR DISPUTES AND ARE NOT INTENDED TO DELAY ADJUDICATION OF ANY PARTY'S CLAIMS.
FOLLOW THE INSTRUCTIONS BELOW IN SECTION 16(K) IF YOU WISH TO OPT OUT OF THE REQUIREMENT TO ARBITRATE ON AN INDIVIDUAL BASIS.
a) Claims Subject to this section. The dispute resolution and binding arbitration terms in this Section 16 apply to all Claims between you and Filestrans. A "Claim" is any dispute, claim, cause of action, or controversy (excluding those exceptions listed below) between you and Filestrans, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory for which either party wishes to seek legal recourse and that arises from or relates to these Terms or the Service, including any related to privacy or data-security or to the formation, validity, enforceability, revocability, performance, breach, or scope of these Terms or arbitration agreement or any portion of it or arising out of or relating to interpretation or application of these Terms or arbitration agreement. "Claim" also includes disputes that arose or involve facts occurring before the existence of this or prior versions of the Terms as well as claims that may arise after the termination of these Terms.
b) Informal Dispute Resolution Prior to Arbitration. If you have a Claim against Filestrans or if Filestrans has a Claim against you, you and Filestrans must first attempt to resolve the Claim informally in order to try to resolve the Claim faster and reduce costs for both parties. You and Filestrans will make a good-faith effort to negotiate the resolution of any Claim for 45 days, or such longer period as mutually agreed in writing (email suffices) by the parties ("Informal Resolution Period") from the day either party receives a written notice of a dispute from the other party (a "Claimant Notice") in accordance with these Terms.
You will send any Claimant Notice to Filestrans by certified mail addressed to Via Inganni 34, 20147 Milan, Italy, or by email to legal@filestrans.net. Filestrans will send any Claimant Notice to you by certified mail or email using the contact information you have provided to Filestrans or via reasonably available means of notice if you have not provided certified mail or email contact information to Filestrans. The Claimant Notice sent by either party must (i) include the sender's name, address, email address, telephone number, and any relevant purchase information; (ii) describe the nature and basis of the Claim; and (iii) set forth the specific relief sought.
The Informal Resolution Period is intended to allow the party who has received a Claimant Notice to make a fair, fact-based offer of settlement if it chooses to do so. You or Filestrans cannot initiate arbitration before the end of the Informal Resolution Period. If you or Filestrans file a Claim in court or initiate arbitration without first providing a compliant Claimant Notice and waiting until the conclusion of the Informal Resolution Period, the other party reserves the right to seek relief from a court or arbitrator to enjoin the filing or arbitration and seek damages from the party that has not followed the informal dispute-resolution process to reimburse it for any costs and fees — including arbitration, attorney, and expert fees — incurred as a foreseeable consequence of that breach.
The statute of limitations and any filing-fee deadlines for a Claim shall be tolled for the duration of the Informal Resolution Period for that Claim so that the parties can engage in this informal dispute-resolution process.
c) Claims Subject to Binding Arbitration; Exceptions. Except for individual disputes that qualify for small-claims court (provided that the small-claims court does not permit class or similar representative actions or relief) and any disputes exclusively related to the intellectual property or intellectual-property rights of you or Filestrans, including any disputes in which you or Filestrans seek injunctive or other equitable relief for the alleged unlawful use or infringement of your or Filestrans's intellectual property ("IP Claims"), all Claims, including Claims that are not related to intellectual property but are jointly filed with IP Claims, that are not resolved in accordance with Section 16(b) will be resolved by a neutral arbitrator through final and binding arbitration instead of in a court by a judge or jury.
d) Binding Individual Arbitration. Subject to the terms of this section, Claims may only be adjudicated by binding individual arbitration conducted by the Arbitration Chamber of Milan (Camera Arbitrale di Milano) or another mutually agreed arbitration institution, according to the Italian Arbitration Law (Articles 806 et seq. of the Italian Code of Civil Procedure) or, where applicable, the UNCITRAL Arbitration Rules, as modified by these Terms, and in compliance with mandatory consumer protection provisions.
These Terms affect interstate and international commerce, and the enforceability of this Section 16 will be substantively and procedurally governed by the applicable arbitration law to the extent permitted by law. As limited by applicable law, these Terms, and the Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any Claim and to grant any remedy or relief that would otherwise be available in court, including the power to determine the question of arbitrability. To the fullest extent allowed by applicable law, the arbitrator may only award legal or equitable remedies that are individual to you or Filestrans to satisfy one of our individual Claims (that the arbitrator determines are supported by credible relevant evidence).
e) Arbitration Procedure and Location. You or Filestrans may initiate arbitration of any Claim not resolved during the Informal Resolution Period by filing a demand for arbitration with the chosen arbitration institution.
The arbitration will be conducted by a single arbitrator in the English or Italian language, as agreed by the parties. You and Filestrans both agree that the arbitrator will be bound by these Terms.
For Claims in which the claimant seeks EUR 10,000 or less, the arbitrator will decide the matter solely based on written submissions, without a formal hearing, unless the arbitrator decides that a formal hearing is necessary. For Claims in which the claimant seeks more than EUR 10,000, or smaller matters in which the arbitrator determines a hearing to be necessary, hearings shall be conducted by video or telephone, unless the arbitrator determines an in-person hearing is necessary. If an in-person hearing is required and you reside in Italy, the hearing will take place in Milan, Italy, unless you are a consumer and the arbitrator determines that this would pose a hardship for you, in which case the in-person hearing may be conducted in the claimant's city and region of residence. If you reside outside Italy, the site of any in-person hearing will be determined by the applicable Rules.
The arbitrator (not a judge or jury) will resolve all Claims in arbitration. Unless you and Filestrans agree otherwise, any decision or award will include a written statement stating the decision of each Claim and the basis for the award, including the arbitrator's essential factual and legal findings and conclusions.
An arbitration award and any judgment confirming it apply only to that specific case; they cannot be used or offered as precedent in any other case except to enforce the award itself unless the parties agree prior to issuance of the award. Any arbitration decision or award may be enforced as a final judgment by any court of competent jurisdiction or, if applicable, application may be made to such court for judicial confirmation of any award and an order of enforcement.
f) Arbitration Fees. Except for circumstances outlined in Section 16(g), each party will be responsible for arbitration fees in accordance with the applicable Rules and these Terms.
g) Frivolous or Improper Claims. To the extent permitted by applicable law, a claimant must pay all costs and fees incurred by the defending party — including arbitration, attorney, and expert fees — related to a Claim if an arbitrator determines that (i) the Claim was frivolous or (ii) the Claim was filed for any improper purpose, such as to harass the responding party, cause unnecessary delay, or needlessly increase the cost of dispute resolution.
h) One Year to Assert Claims. TO THE EXTENT PERMITTED BY LAW, ANY CLAIM BY YOU OR FILESTRANS AGAINST THE OTHER MUST BE FILED WITHIN ONE YEAR AFTER SUCH CLAIM ARISES; OTHERWISE, THE CLAIM IS PERMANENTLY BARRED, WHICH MEANS THAT YOU OR FILESTRANS WILL NO LONGER HAVE THE RIGHT TO ASSERT THAT CLAIM.
i) Confidentiality. If you or Filestrans submits a Claim to arbitration, you and Filestrans agree to cooperate to seek from the arbitrator protection for any confidential, proprietary, trade secret, or otherwise sensitive information, documents, testimony, and other materials that might be exchanged or the subject of discovery in the arbitration. You and Filestrans agree to seek such protection before any such information, documents, testimony, or materials are exchanged or otherwise become the subject of discovery in the arbitration.
j) Coordinated Filings. If 25 or more Claimant Notices are received by a party that raise similar claims and have the same or coordinated counsel, these will be considered "Coordinated Claims" and will be treated as mass filings, mass arbitrations or multiple case filings according to the Rules, if and to the extent Coordinated Claims are filed in arbitration as set forth in these Terms. You or Filestrans may advise the other of your or its belief that Claims are Coordinated Claims, and disputes over whether a Claim meets the definition of "Coordinated Claims" will be decided by the arbitration provider as an administrative matter. The following procedures are intended to supplement the Rules, and to the extent the procedures conflict with those Rules, to supersede them.
COORDINATED CLAIMS MAY ONLY BE FILED IN ARBITRATION AS PERMITTED BY THE BELLWETHER PROCESS SET FORTH BELOW. APPLICABLE STATUTES OF LIMITATIONS WILL BE TOLLED FOR CLAIMS ASSERTED AS COORDINATED CLAIMS FROM THE TIME A COMPLIANT CLAIMANT NOTICE HAS BEEN RECEIVED BY A PARTY UNTIL THESE TERMS PERMIT SUCH COORDINATED CLAIMS TO BE FILED IN ARBITRATION OR COURT.
Initial Bellwether: The bellwether process set forth in this section will not proceed until counsel representing the Coordinated Claims has advised the other party in writing (email suffices) that all or substantially all the Claimant Notices for the Coordinated Claims have been provided.
After that point, counsel for the parties shall select 20 Coordinated Claims to proceed in arbitration as a bellwether to allow each side to test the merits of its claims and arguments. Each side shall select 10 claimants who have provided compliant Claimant Notices for this purpose, and only those chosen cases may be filed with the arbitration provider. The parties acknowledge that resolution of some Coordinated Claims will be delayed by this bellwether process. Any remaining Coordinated Claims shall not be filed or deemed filed in arbitration, nor shall any arbitration fees be assessed in connection with those Claims, unless and until they are selected to be filed in individual arbitration proceedings as set out in this Section 16(j).
A single arbitrator shall preside over each Coordinated Claim chosen for a bellwether proceeding, and only one Coordinated Claim may be assigned to each arbitrator as part of a bellwether process unless the parties agree otherwise.
Mediation: Once the arbitrations that are part of the bellwether process have concluded (or sooner if the claimants and the other party agree), counsel for the parties must engage in a single mediation of all remaining Coordinated Claims, with the mediator's fee paid for by Filestrans. Counsel for the claimants and the other party must agree on a mediator within thirty (30) days after the conclusion of the last bellwether arbitration. If counsel for the claimants and the other party cannot agree on a mediator within 30 days, the arbitration provider will appoint a mediator as an administrative matter. All parties will cooperate for the purpose of ensuring that the mediation is scheduled as quickly as practicable after the mediator is appointed.
Remaining Claims: If the mediation does not yield a global resolution of all remaining Coordinated Claims, the arbitration requirement in this Section 16 shall no longer apply to Coordinated Claims for which a compliant Claimant Notice was received by the other party but that were not resolved in the bellwether proceedings. Such Coordinated Claims released from the arbitration requirement must be resolved in accordance with Section 15.2.
To the extent you are asserting the same Claim as other persons and are represented by common or coordinated counsel, you agree to waive any objection that the joinder of all such persons is impracticable.
If Coordinated Claims released from the arbitration requirement are brought in court, claimants may seek class treatment, but to the fullest extent allowed by applicable law, the classes sought may comprise only the claimants in Coordinated Claims for which a compliant Claimant Notice was received by the other party. Any party may contest class certification at any stage of the litigation and on any available basis.
A court shall have authority to enforce the bellwether and mediation processes defined in this Section 16(j) and may enjoin the filing of lawsuits or arbitration demands not made in compliance with it.
k) Opting Out of Arbitration. You have the right to opt out of binding arbitration within 30 days of the date you first accept these Terms by providing us with notice of your decision to opt out via email at legal@filestrans.net or by certified mail addressed to Via Inganni 34, 20147 Milan, Italy. To be effective, the opt-out notice must include your full name, mailing address, and email address. The notice must also clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing to resolve disputes in accordance with Section 15.2. If you opt out of this updated arbitration clause and were previously subject to an arbitration clause in effect prior to this updated arbitration clause, then that prior arbitration clause will remain as part of the agreement between us. If you are a new user and did not previously consent to the prior arbitration clause and you choose to opt-out of this updated agreement, then we will also not be bound by this updated arbitration clause. Changes to this Section 16 do not provide you with a new opportunity to opt out of the binding arbitration if you have previously agreed to a version of these Terms and did not validly opt out of binding arbitration.
l) Rejection of Future Arbitration Changes. You may reject any change we make to Section 16 (except address changes) by sending us notice of your rejection within 30 days of the change via email at legal@filestrans.net or by certified mail addressed to Via Inganni 34, 20147 Milan, Italy. Changes to Section 16 may only be rejected as a whole, and you may not reject only certain changes to Section 16. If you reject changes made to Section 16, the most recent version of Section 16 that you have not rejected will continue to apply.
m) Severability. If any portion of this Section 16 is found to be unenforceable or unlawful for any reason, including but not limited to because it is found to be unconscionable, (i) the unenforceable or unlawful provision will be severed from these Terms; (ii) severance of the unenforceable or unlawful provision will have no impact whatsoever on the remainder of this Section 16 or the parties' ability to compel arbitration of any remaining claims on an individual basis pursuant to this Section 16; and (iii) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction, in accordance with these Terms, and not in arbitration. The litigation of those claims will be stayed pending the outcome of any individual claims in arbitration. Further, if any part of this Section 16 is found to prohibit an individual claim seeking public injunctive relief (that is, injunctive relief whose primary purpose and effect is to prohibit and enjoin conduct harmful to the general public), that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this Section 16 will be enforceable. To the extent that you prevail on a Claim and seek public injunctive relief, the entitlement to and extent of such relief must be litigated in a civil court of competent jurisdiction and not in arbitration. The parties agree that litigation of any issues of public injunctive relief shall be stayed pending the outcome of the merits of any individual Claims in arbitration.
You will not assign, subcontract, delegate, or otherwise transfer these Terms, or your rights and obligations hereunder, without obtaining the prior written consent of one of our authorized representatives, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be void. We may assign these Terms or delegate our obligations hereunder, in whole or in part, without your consent, to any person or entity at any time. These Terms will be binding upon the parties and their respective successors and permitted assigns.
If any provision or part of these Terms is found to be unlawful, void or for any reason unenforceable, that provision, or the affected part thereof, will be deemed amended so that it is valid and enforceable to the maximum extent permitted by law. Any invalid or unenforceable portion should be construed as narrowly as possible in order to give effect to as much of these Terms as possible. Any unaffected provision of these Terms will remain in full force and effect.
Any failure by us to exercise or enforce any of our rights under these Terms does not waive our right to enforce such rights. Any waiver of such rights will only be effective if it is in writing and signed by one of our authorized representatives. The rights and remedies under these Terms are cumulative and are in addition to and not in substitution of any other rights and remedies available at law, in equity or otherwise.
Except as expressly provided in Sections 9 (Our Intellectual Property Rights), 11 (Third-Party Materials and Services; Advertising), 13 (Indemnification), 17 (General), and 19 (Additional Terms for App Marketplaces), there are no third-party beneficiaries to these Terms other than each of our affiliates.
If you have purchased a Subscription Plan through an Order Form, you hereby grant us a non-exclusive, worldwide, royalty-free license to use your name and logos solely to identify you as a Filestrans customer on our Sites and in marketing and communications materials. We will use reasonable efforts to cease use and remove your name and logos from our Sites and our marketing and communication materials following the termination of your Subscription Plan, except where such removal is not reasonably possible.
The Service may include functionality ("Paid Transfers") that enables our users to request and collect payments ("Sellers") to allow other users to purchase the transfer of files ("Buyers"). Paid Transfers are subject to additional terms, conditions, and fees as set out in the Pricing page or in the applicable Order Form. Sellers are solely responsible for complying with all applicable laws related to the sale of their content, including tax obligations, consumer protection laws, and any required disclosures. We act solely as a technology platform facilitating the transaction and are not a party to any agreement between Sellers and Buyers. We reserve the right to suspend or terminate access to Paid Transfers for any user who violates these Terms or applicable law, and to withhold or reverse payments where fraud, chargebacks, or legal requirements so demand.
If you download or use an App through an App Marketplace (such as the Apple App Store or Google Play), you acknowledge and agree that:
a. These Terms are between you and Filestrans, and not with the App Marketplace. The App Marketplace is not responsible for the App or its content.
b. The App Marketplace has no obligation to provide maintenance or support services for the App.
c. In the event of any failure of the App to conform to any applicable warranty, you may notify the App Marketplace, and the App Marketplace may refund the purchase price (if any) for the App. To the maximum extent permitted by law, the App Marketplace will have no other warranty obligation with respect to the App.
d. Filestrans, not the App Marketplace, is responsible for addressing any claims relating to the App or your possession and use of the App, including product liability claims, claims that the App fails to conform to legal or regulatory requirements, and claims arising under consumer protection or similar legislation.
e. The App Marketplace and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, the App Marketplace will have the right to enforce these Terms against you.
These Terms, together with any documents incorporated by reference (including the Privacy & Cookie Policy, Data Processing Agreement, and Pricing), constitute the entire agreement between you and Filestrans regarding the Service and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.
We will not be liable for any failure or delay in performing our obligations under these Terms to the extent caused by events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power outages, internet disruptions, or failures of third-party service providers.
Any notices to you may be provided via email, in-Service notification, or posting on the Sites. Any notices to us must be sent to the address or email specified in Section 1.6.
Section headings are for convenience only and do not affect the interpretation of these Terms.
Nothing in these Terms is intended to exclude or limit any mandatory consumer rights you may have under the laws of your country of residence. Where any provision of these Terms conflicts with mandatory consumer protection laws, the latter will prevail.
Contact:
Filestrans.net
Via Inganni 34
20147 Milan
Italy
Email: legal@filestrans.net
Version: October 14, 2026
This privacy policy ("Privacy Policy") covers the processing activities of the Filestrans.net services, software, websites (including browser extensions), applications, and advertisements (together: "Services"). The Services allow you to create, share, collect, capture and/or visualize your ideas, texts, graphics, videos, audio, data, information, files, decks or other content (together: "User Content"). The Services may be provided to you online, in the form of a mobile and/or desktop application(s) and/or may be integrated in a third-party service. By using any of the Services you agree to have read and understood our Privacy Policy as below.
This Privacy Policy covers the processing activities that Filestrans.net performs as the data controller. The activities that we perform as a data processor are regulated by our Data Processing Agreement ("DPA").
If you are using our Services under an individual subscription, Filestrans.net ("Filestrans"), located at Via Inganni 34, 20147 Milan, Italy, is the data controller of your personal data.
If your account is part of a business subscription provided by your organization, then your organization acts as the data controller and Filestrans processes personal data on its behalf as a data processor, in accordance with its instructions. If you use the Showcase feature, you act as the data controller for any personal data contained in the content you upload, including personal data relating to other individuals, and Filestrans acts as a data processor on your behalf — regardless of your subscription type. You are responsible for ensuring you have a valid legal basis to upload and make that personal data publicly available.
In any case, Filestrans may still process certain personal data as an independent data controller for specific purposes (for example, complying with our legal obligations, ensuring the security and integrity of our services, or preventing fraud and misuse).
If you have any questions regarding how we process your personal data, you can email us at privacy@filestrans.net or contact our Data Protection Officer ("DPO") at dpo@filestrans.net.
We collect information in three ways:
Information you provide
Information we collect automatically
Information we receive from other sources
Different types of personal information may be collected depending on the way you use our Services as well as on which Services you use.
This section describes the information that you typically provide when you sign-up for our Services (with or without account), when you create or update your account or subscription. This information may also be collected when you reach out to us with questions, complaints, or reports of possible violations of our Terms.
| Category | Description |
|---|---|
| User Information | We collect this information when you use our Services, or when you sign-up for or update your account. We may also collect this information when you participate in surveys, research, promotional activities, or events. Examples include your name, email address, home or billing address, company name, phone number, password, profile photo, branding, and your profession. This may also include your billing and payment information in case you decide to purchase a subscription or to make a purchase on our Services. |
| User Content | We collect the content you create, upload, or share through the use of our Services. This includes files, photos, videos, audio, metadata, messages, comments, reviews, and descriptions. |
| User Contacts | We collect the information of the people and organizations you connect and interact with when using our Services. For example, the email addresses of the recipients of your files. |
| Information related to Communication, Surveys, Events | If you participate in our surveys, research, or promotions, such as lotteries or events we organize, we collect information such as the answers you provide or your contact information. When you reach out to us for customer support, or when you report possible violations of our Terms, we collect information about your message or report as well as your contact information. |
| Category | Description |
|---|---|
| Technical Information | Technical information, including approximate location. We collect certain device and network connection information when you access the Services. This information includes your device model, OS, IP address, system language, device ID, and other technical data. We automatically assign you a user ID. Furthermore, we collect service-related, diagnostic, and performance information, such as crash reports. Based on your Technical Information, such as your IP-address or device settings, we determine your approximate (geo)location, such as the city or country you reside in at that moment. Cookie information. We make use of cookies and other technologies to operate and secure our Services, for preference management, and for marketing and advertising purposes. Read the section "Why and how we use cookies" to learn more. |
| Usage Information | We collect information about how you engage with our Services, including information about the Transfers you download, the time, duration, and frequency of your use, your engagement with other users, and your settings. |
| Inferred information | We infer information such as attributes (e.g., age-range) and interests based on your data. |
| Payment & Purchase Information | When you make purchases or payments on our Services, we collect information such as purchased items, transaction information, transaction ID, product details, and price. |
In certain cases we may receive the Information described above from other sources, such as partners or other users. The table below offers you more insight into what information we receive and from whom.
| Other Sources | Description | Information categories |
|---|---|---|
| Information from Advertising, marketing, and measurement partners | We receive inferences from certain advertising or marketing partners. These inferences are the partners' understanding of your interests and preferences. We may also receive information such as your device or mobile identifiers and other cookie information. | Technical Information; Usage Information; Inferred Information |
| Information from Payment and Transaction Fulfillment Providers | We receive information about you from payment and transaction fulfillment providers, such as payment confirmation details, and information about the delivery of products you have purchased through shopping features, such as Paid Transfers. | Technical Information; Payment & Purchase Information |
| Information from Technical and Security Partners | We collaborate with Technical and Security partners to operate and secure our platforms. For example, we may look up your non-precise geolocation through IP-address lookup tooling. | Any of the data described under: Information we collect automatically |
| Information from Third-Party Platforms and (Integration) Partners | Third-party platforms provide us with information (such as your email address, user ID, and public profile, User Content) when you decide to sign up for or log in to our Services by using their login services. We could also receive this information when you decide to connect or integrate a third-party service or app with our Services. This could allow you to import your data or files from a third-party service to our Services. Furthermore, we may receive such information when you decide to sign up via a promotion we offer in collaboration with the third party. For instance, when you participate in a student promotion campaign. | Any of the data described under: Information you provide; Information we collect automatically |
| Information from Others, including Law Enforcement | We may receive information about you from others, for example, where you are included or mentioned in User Content, in a complaint, appeal, request or feedback submitted by a user or third party, including law enforcement agency, or if your contact information is provided to us by another user. | Any of the data mentioned under: Information you provide; Information we collect automatically |
| Affiliates and Acquired Companies | Filestrans is part of a business group. Sometimes we may receive information about you from other companies of the group (our "Affiliates"). In addition, in case of mergers or acquisitions, we may receive information about you from the merged or acquired companies. | Any of the data mentioned under: Information you provide; Information we collect automatically |
This section describes why and how we collect, process, and share your personal information. We provide a description of each reason or "purpose". We also describe on which legal bases we rely to justify the processing of your information. Each reason or purpose is linked to a legal basis as well as to one or more of the information categories described in the previous section.
Here's a brief overview of the different legal bases the GDPR provides:
Performance of our Contract with You or taking steps to entering into a Contract with You: When you use our Services, you're entering into an agreement with us (our Terms of Service). We use your information to deliver our services, support you, and make our platform function effectively for you. Before using our Services, we may use your information to take the necessary steps to entering into an agreement.
Legitimate Interests: We sometimes use your information in ways that are beneficial for both of us. This could include things like improving our software, preventing fraud, and marketing activities. We always balance our interests with your rights and won't use your information if it overly infringes on your privacy.
Consent: In certain situations we might ask you for consent (opt-in) to process your information. When we do, we'll make it very clear what it is we're asking consent for. You'll always have the right to withdraw your consent at any moment.
To fulfill our Legal Obligations: Just like any other company, we're bound by laws and regulations. Sometimes, we have to use your personal information to comply with these legal requirements.
To protect the Vital Interests of Others: On rare occasions, we might use or share your information to protect someone's life or to handle emergency situations.
| Purpose for processing your information | Legal Basis | Information categories |
|---|---|---|
| Provide and administer our Services to you, such as allowing you to: upload, create or distribute User Content; sign-up for an account and login; subscribe to and pay for our Services. We also send you Service emails and messages. For example, when your transfer has been downloaded, or that your client has commented on your review. | Performance of a contract or taking steps to enter into a contract. Your explicit Consent when User Content includes .dcm (DICOM) files, which may contain health data. | Any of the data described under: Information you provide; Information we collect automatically; Information we receive from Other sources |
| Provide our distribution and payment collection features as well as to facilitate & process orders. This includes sharing Purchase Information with Uploaders, Payment and Transaction Fulfillment Providers, and Service Providers. | Performance of a contract insofar you are bound by our Terms. | Any of the data described under: Information you provide; Information we collect automatically, in particular Payment & Purchase Information; Information we receive from Other sources |
| Offer additional core elements of our Services, such as sending recipients an email with a link to download or review User Content; or when you integrate our Services with third-party services. | Legitimate interests, such as: Enhancing the experience of our Services; Facilitating the connection and integration with third-party services on your request and with your permission. | Any of the data described under: Information you provide; Information we collect automatically; Information we receive from Other sources |
| Serve and measure the effectiveness of both non-personalized and personalized advertisements on both our Services and third-party services. This includes serving you ads from our advertising clients as well as Filestrans on our Services and measuring them to understand the effectiveness. It also includes Filestrans's own marketing and advertising activities on third-party services, such as social media platforms. In case of non-personalised advertisements, we use very limited information to serve you the ads, such as your non-precise geolocation (typically country) and your browser language. | When offering non-personalised ads: Legitimate Interests, such as: Being able to offer a Free version of our Services. When offering personalized ads, and where required by law: Consent. | Non-personal ads: Geolocation (based on IP-address); Browser language. Personalised ads: Any of the data described under: Information you provide (but not User Content); Information we collect automatically; Information we receive from Other sources |
| Perform analysis on our Services and user base to inform the planning, improvement, development, and personalization of our Services (including advertising), our business activities (including marketing), and our technology. For instance, we monitor and analyse how users are using and interacting with the Services, each other, and across their devices. This helps us with gaining an understanding of: how our Services, including new features, are being used, how we might further develop our Services, what type of people or entities our user base exists of, and which type of potential users to focus on in our marketing & advertising activities — both on our Services and on third-party services, such as social media platforms. This purpose relates to broad user segments, and not individual targeting. In certain cases, and where allowed by law, we could receive Information from third parties to help improve the understanding of our user base. Only with your permission, we may review User Content to identify interesting trends and insights on our users' behaviors and needs. This helps us improve and develop our Service in line with our users' needs. | Legitimate interests, such as: Developing, improving, and personalizing our Services; Enhancing user experience; Making informed strategic and business decisions; Enhancing our content moderation process. Your prior Consent to conduct analysis and research on User Content. | Any of the data described under: Information you provide; Information we collect automatically; Information we receive from Other sources |
| Conduct surveys and research. We might ask you for feedback about our Services or about features that are in development. In some cases, we might ask you to participate in lengthier research, including as part of a panel or an Early Access Program (EAP). We might also conduct independent research to gain further user insights. | Legitimate interests, such as: Understanding how our users and others think of our Services; Making informed strategic and business decisions. Where required, we sometimes also ask for your Consent. | Information you provide; Information we collect automatically |
| Enforce our Terms, guidelines, and policies. We use your information to enforce our Terms and policies. If we determine that you've violated our Terms, we could remove your content or suspend your account. | Performance of a contract. | Any of the data described under: Information you provide, in particular User Content; Information we collect automatically; Information we receive from Other sources |
| Maintain and enhance the safety, integrity, security, and stability of our Services as well as to protect (the rights of) and serve the safety and wellbeing of our users, our community, and third parties. For instance, we implement security measures, perform diagnostics, troubleshoot and fix issues with the Services. We also use automated means as well as human moderation to investigate, detect, and act against (suspicions of) illegal or unwanted activity or User Content. Examples of illegal activity or content include, but are not limited to, Child Sexual Abuse Material (CSAM), malware, fraud, and copyright infringement. Next to automated means, we rely on reports of users and third parties to become aware of suspicious or illegal content and activity. | Legitimate interests, such as: Ensure ongoing security, stability, and availability of our Services; Ensure the safety of our Users and community; Protect the rights & reputation of Filestrans and others. Complying with Legal Obligations, such as the EU Digital Services Act. | Any of the data described under: Information you provide, including User Content; Information we collect automatically; Information we receive from Other sources |
| Communicate and Promote Filestrans, our Services, our events & promotions both on- and off-Filestrans. We may send you direct marketing messages, including email, about Filestrans, features of the Services, and third-party services. We may also send or offer you promotions, contests, or marketing campaigns or event information. | Legitimate interests, such as: Keeping you updated about Filestrans news, offers, and events. Consent, where required by law. For instance, when we send you email marketing related to third-party services. | Any of the data described under: Information you provide; Information we collect automatically; Information we receive from Other sources |
| To establish, exercise, or defend legal claims. In case of negotiations, disputes, or (potential) litigation we may need to process your information or possibly share it with our lawyers. | Legitimate interests, such as: Defending ourselves, our users, or others in specific legal matters; Seeking legal advice. | Any of the data described under: Information you provide; Information we collect automatically; Information we receive from Other sources |
| Comply with legal obligations. As a business we are sometimes obliged to process your information in relation to legal obligations, including requests from public authorities, and to prove that we have complied with them. For example, we have to comply with: Italian law (as our headquarters are based in Italy), including civil law, tax laws, law enforcement laws; EU law, including laws regarding consumer protection, law enforcement, illegal content, hosting services. | Complying with Legal Obligations. Legitimate Interest to prove compliance with legal obligations. | Any of the data described under: Information you provide; Information we collect automatically; Information we receive from Other sources |
| Transmit your information with others. There are limited instances in which we will transmit your information to others. These are described in more detail in the section "How & when we share your information with others", but here's a brief overview. You might request us to transmit the information, for instance, when you integrate our Services with another third-party service of your choice. We may transmit your information with third-party services to serve you personalized ads. You can find more details in the section "How & why we use cookies." In certain cases we might need to transmit your information with law enforcement, public authorities, or other third parties. For example, when we have a legal obligation to do so, when there are valid legal grounds for further investigation, or when there's an emergency or life-threatening situation. In addition, as Filestrans is part of a business group, we may transmit your information to our Affiliates. For example, for administrative and tax purposes, to comply with legal obligations, for internal corporate reorganizations, or for business purposes. | Complying with Legal obligations, such as: EU laws, such as the EU Digital Services Act; Italian law (as our headquarters are based in Italy); Laws from countries where our local entities reside; Laws from the country you reside in. Legitimate Interests, such as: Complying with regulatory requests, court orders, search warrants, or subpoenas when not specifically dictated by applicable law; Facilitating the connection and integration with third-party services on your request and with your permission; Managing the relationships with our Affiliates. Consent for serving personalized ads. Vital interests of an individual (in the event of an emergency or life-threatening situation). | Any of the data described under: Information you provide; Information we collect automatically; Information we receive from Other sources |
There are limited instances in which we will share your information with others. This section describes with whom we might share your personal information, why, and which categories of information.
| Categories of recipients | Reason(s) for sharing | Information categories |
|---|---|---|
| Service Providers — These could be parties that provide services, such as cloud hosting, content delivery, security, survey & research, and customer support. | We have to rely on service providers to offer our Services to you, and to ensure that our Services remain secure. Our employees also use a wide variety of tools of Service providers to conduct planning, research, and execution of projects. | Any of the data described under: Information you provide; Information we collect automatically; Information we receive from Other sources. As it relates to offering you our Services under our Terms. |
| Advertising Partners, including our Advertising Clients | We share your information to deliver our advertisements to you. We also share aggregated information with our advertising partners to measure the effectiveness of our advertising services. In case we have your permission, we might also share certain personal information to deliver more relevant advertising. | Your hashed email address; Technical information; Usage information |
| Marketing Partners — Examples are partners that promote Filestrans, or platforms, apps, websites that allow Filestrans to advertise its Services to you. | We do this to promote through communication and advertisements Filestrans, our Services, and other activities, events or campaigns we host. These partners also enable us to allow you to sign up for events and campaigns. Moreover, we measure the effectiveness of our marketing activities and campaigns. | User Information; Information related to Communication, Surveys, Events; Technical Information |
| Payment & Transaction Fulfillment Platforms | We share the information related to the transaction with payment and transaction fulfilment providers, and other service providers, when you make a purchase or collect a payment on our Services. This could be when you pay for a subscription or when you pay for User Content from another user; or when you request a payment before enabling a download. We share this information so they can fulfill the order, and in some cases for security reasons. | User Information; Technical Information; Payment & Purchase Information |
| Law enforcement and other authorities, or other parties to legal review or litigation | We may access, preserve, and share your information, including User Content, with law enforcement agencies, public authorities, IP rights holders, or other third parties if we have good faith belief that it is necessary to: comply with applicable law, legal process, search warrant, subpoena or government requests; protect the rights, property, and safety of our users, copyright holders, and others, including to protect life or prevent imminent bodily harm; detect, investigate, prevent, or address unwanted activity, copyright infringement, or other illegal activity; investigate (suspicions of) violations of our Terms, Guidelines, or Policies — as well as to enforce them; or | Any of the data described under: Information you provide; Information we collect automatically; Information we receive from Other sources |
| Other users | You may choose to interact with other users by sharing files or reviews with them; or by downloading or purchasing their User Content. In these instances, we could (have to) share or display some of your personal information with them to ensure that our Services work properly. | User Information; User Content; Payment & Purchase information |
| Other Filestrans companies, or companies we acquire | As a global company we have entities and colleagues in several countries around the world. These entities — and the colleagues who work there — may process your information for us. For instance, to review, develop & improve features, for security and content moderation, for analytics, technical & customer support. | Any of the data described under: Information you provide; Information we collect automatically; Information we receive from Other sources |
| Parties in relation to Corporate Transactions | Your information may be disclosed to third parties in connection with a corporate transaction, such as a merger, sale of assets or shares, reorganisation, financing, change of control, or acquisition of all or a portion of our business. | Any of the data described under: Information you provide; Information we collect automatically; Information we receive from Other sources |
There are limited instances in which we will transmit your information to reliable third parties. This happens only when there are lawful grounds for the transmission. This section describes to whom we might transmit your personal information, why, and which categories of information.
(The categories and reasons mirror those in Section 4 above. For brevity, the substantive content of Section 5 is identical to Section 4, restated with the term "transmit" instead of "share," consistent with the source document structure.)
We place cookies with the intention of making Filestrans even better. We work hard to make our Services safe, beautiful and unobtrusive. Feel free to block cookies, but this may affect how well our Services work.
We place several cookies (or similar technologies, like SDKs, pixels or web beacons) on your device for the purpose of facilitating your use of the Service and to find out how the Service may be improved. We or our advertising partners also place cookies on our website(s). Being a global service, these partners can vary per country. When our advertising partners place cookies, these cookies can process personal information to measure the effectiveness of the campaign.
Cookies are small text files that are stored on your computer by your browser when you visit a website. Examples of cookie purposes are: your language preferences, logging into an account, remembering login details, serving you personalised advertisements and acceptance of the Terms of Service and Privacy & Cookie Statement. Our website can place these cookies for the following purposes:
Functional cookies are used to provide functionalities when using our Service, such as the possibility to set preferences or to remember your previous settings.
Analytical cookies are used to optimise our Service. For example to optimise the usability of our website by AB-testing a new feature, to make the website more user-friendly and to analyse how you use our Service. We also use analytical cookies to stop bots and malicious behaviour like spam. When we use analytical cookies, this could include third-party cookies, as found in the cookie list. These third-party analytical cookies process personal information, which is detailed in the cookie list too.
Advertisement cookies are used for commercial, editorial and promotional purposes. With these cookies your internet- and surf behaviour can be followed over various domains and websites. We do not track the website you visit after you leave our website. Advertisement cookies are often also placed by third parties to measure the effectiveness of their advertising campaigns and to follow your internet- and surf behaviour over other domains and websites where they have placed a cookie. Filestrans does not have access to or control over personal information collected via these cookies or other features that advertisers and third parties may use. Our Privacy & Cookie Statement is therefore not applicable to these third-party cookies and we refer you to third parties' Privacy Statements to read how they handle personal information. You can find a list of the limited amount of third-party cookies and a link to their privacy policies here.
Pixel tags or web beacons are a piece of code embedded on the website that collects personal information about users' engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. The pixel also allows us to see from which previous website or channel a user arrived at our website.
We have an extensive cookie list available here, which we will update at least once a year. Due to the changing nature of our Service, this may result in the cookie list not being fully up to date at times. If you would like to remove certain cookies, or block them from being stored in your browser, it is possible to arrange this through your browser settings for cookies. You can find these settings under the Privacy tab in the Preferences section of most browsers. Here you can specify your cookie preferences or remove cookies. Please note that if you remove or refuse Filestrans cookies, the Service might not function in optimal form.
We are a business with a global footprint. Therefore we work together with Filestrans entities and partners outside the European Economic Area ("EEA"). This means that we might transmit or store certain personal information to them.
Those entities and partners may reside in countries which have different data protection laws in place — and, in some cases these offer less protection to your information. To ensure that you and your personal information enjoy a similar level of protection as under the EU GDPR, we will make sure that appropriate safeguards are in place, such as technical, legal, and organizational measures. Examples are pseudonymization, encryption, and policies to challenge disproportionate legal access by governments.
When transmitting personal information to other Filestrans entities, or to third parties, such as service providers and marketing partners, who are located outside the EEA, we ensure that either:
The European Commission has issued a so-called "Adequacy Decision" regarding the country where the entity or third party is located. This is the case for: our subsidiary as well as third parties based in the UK, third parties based in Canada, Israel, and Switzerland, and certain third parties based in the USA who have certified themselves under the EU-US Data Privacy Framework. When this is the case, we conduct a review to ascertain whether their certification is still active.
We have signed special contracts, called "Standard Contractual Clauses", with our Affiliates or third party. These clauses require the other party to protect your information and to provide you with EU-level rights and protections. You can exercise your rights under the Standard Contractual Clauses by contacting us or the third party who processes your personal information.
Filestrans takes technical and organisational measures to protect your personal information against loss or other forms of unlawful processing. We take these measures against industry standards and certifications.
We have policies and measures in place to pseudonymise, encrypt, and anonymise personal information. Moreover, we have safeguards in place to make personal information only accessible by those who need access to do their job and that they are properly authorised. We monitor activity on our servers and on company devices, such as laptops, to ensure the security and safety of personal information.
Filestrans staff is required to conduct themselves in a manner consistent with the company's guidelines regarding confidentiality, ethics, and appropriate usage of personal information. Staff is required to sign a confidentiality agreement and undergoes periodic security training.
The retention period for your personal information depends on which Service you use and on which category of personal information we're talking about. Always check out the website(s) or app(s) of the Service(s) for the specific information on retention periods.
Personal Information
Filestrans retains your personal information as long as it's necessary to provide our Services to you (e.g., upholding your user account), to conduct our business activities and fulfill our legitimate interests, such as providing safe and secure services, to fix bugs and to reach out to you, to comply with applicable laws (e.g., retaining financial information for 7 years for tax purposes; or retaining personal information after receiving government data preservation orders), to review, challenge, or comply with legal requests, and to resolve (legal) disputes.
If we process your personal data on behalf of your organization, we will retain such personal data in accordance with the terms and conditions of our data processing agreement with them, subject to applicable law.
User Content
Your User Content will be deleted automatically and permanently from our servers within 48 hours from the expiration you selected if it's not set to "Recoverable" or otherwise within 1 year after expiration, unless you choose to delete it earlier.
Where your User Content and/or personal information has been reported, detected, blocked, or removed due to suspicious, infringing, or illegal activity, we may keep limited information in relation to you and that activity for a limited period of time. This is to:
Help maintain and enhance the safety and security of our users and our platform;
Act on reports of harmful or illegal content or activity;
Comply with our obligations under applicable law, such as the EU Digital Services Act.
You have certain rights under GDPR, and similar privacy laws. This section explains the different types of rights, how to exercise them, and whether they may be subject to certain limitations. After receiving your request, Filestrans will respond within the time period limits provided by the relevant law. In the EEA and UK, the time period is one month.
Access your information — You have the right to receive access to your personal information, including a copy thereof. You can request this by reaching out to us.
Rectify your information — If your Personal Information has changed, or if you believe it's incorrect, you have the right to correct the Personal Information. If you have an account, you can adjust most of your Personal Information via your account settings. Otherwise, you can request us to rectify it for you.
Delete your information — You can request deletion of your personal information by reaching out to us. In some of our products or apps it's also possible to delete your account via your account settings.
There are scenarios where we can't erase your personal information, such as when:
The data is still needed for the reason we gathered it.
Filestrans's interest in using the information outweighs your wish for its deletion. This might be the case when we require the data to protect our services from fraudulent or illegal activities.
Filestrans has a legal obligation to retain the data, or
Filestrans requires the data to establish, exercise, or defend against legal action. For example, when there's an unresolved matter linked to your account.
Port your information — In certain scenarios, you have the right to request a copy of your personal data in electronic ("machine-readable") format. You can request us to transmit your data when we are processing your personal data on the legal bases of consent or performance of contract. We will honor this request to the extent possible.
Object to the processing of your information — When we process your personal information for the legitimate interests of Filestrans or a third party, you may object to the processing of your personal information. You can either do this via "Your Privacy Choices" or account settings, or by contacting us. When you contact us, we ask you to provide all relevant information. This includes the processing activity you are objecting to, why you want to object, how the processing activity affects you, as well as any additional information that you think will help us review your request. We will stop the particular processing if we don't have compelling legitimate grounds to continue that processing and if we don't need it for legal claims.
Restrict the processing of your information — You can request us to (temporarily) restrict the processing of your personal information. For instance, if (1) you believe your personal data is inaccurate, or (2) when the processing is unlawful but you oppose deletion of the data, or (3) you require the data to be retained in relation to a legal claim or defense, or (4) you have objected to the processing and are awaiting our response.
Lodge a complaint — If you're unhappy with how we've handled your request or your personal information, we encourage you to contact us. You also have the right to file a complaint with our lead supervisory authority, the Italian "Garante per la Protezione dei Dati Personali" (based in Italy), or with your local supervisory authority.
Withdrawal of consent — When you've provided your consent for us to process your personal information, you can withdraw your consent at any time, without affecting the lawfulness of processing activities based on consent before its withdrawal. If you withdraw your consent, we will no longer process the personal information which we've received based on your consent. You can withdraw your consent via "Your Privacy Choices" or by contacting us.
How to exercise your rights — To exercise any of the above rights, you can contact us using our web form. Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details or provide additional information so that we can understand your request.
Filestrans's Services are not directed towards minors. You are only allowed to use our Services when aged 16 and over.
You can contact us about this Privacy Policy or other related questions at privacy@filestrans.net. You can also reach us by mail at:
Filestrans.net
Via Inganni 34
20147 Milan
Italy
You can reach out to our Data Protection Officer via email at dpo@filestrans.net.
We may update this Privacy Policy from time to time. When we make changes, we will change the date at the beginning of this Privacy Policy. If the changes will materially affect the way we use your personal information in connection with our Services, we will notify you by email to your registered email address or through other appropriate communication channels. All changes will be effective from the date of publication unless otherwise provided. If you do not agree with the Privacy Policy, you should not or no longer access or use our Services. By continuing to use the Services, you accept any changes made to the Privacy Policy.